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Wednesday, September 8, 2010

FTC laws for Telemarketers!!

To get the whole report, visit the link http://www.ftc.gov/bcp/edu/pubs/consumer/telemarketing/tel15.shtm

The Telemarketing Sales Rule


The FTC's Telemarketing Sales Rule requires telemarketers to make certain disclosures and prohibits them from lying. It gives you the power to stop telemarketing calls you don't want and gives state law enforcement officers the authority to prosecute fraudulent telemarketers who operate across state lines.



Some tips to keep in mind when you get a telephone sales pitch for magazine subscriptions:



  • The caller must promptly identify the seller and the purpose of the call. If the offer includes the promise of prizes or gifts, the sales pitch for the magazines must come first. If it doesn't, hang up. The caller is breaking the law.


  • If you ordered magazines over the phone once, you may be called again. Although you may think the call is about customer satisfaction, chances are it's about renewals and additional subscriptions. Listen carefully to the offers to make sure you understand the terms.


  • You may be called to renew your subscription, but the caller may not represent the publisher. Before you agree to renew, check the expiration date to determine how close it is. It's usually on the mailing label. Or, you may want to call the publisher to verify the expiration date and to confirm that the caller is authorized to renew your subscription.


  • Ask for a written copy of the contract before you agree to buy any subscription. Read it. Make sure you understand what you'll get, the cost of each magazine and each subscription, and the cost of the entire package.


  • Keep information about your bank accounts and credit cards to yourself - unless you know who you're dealing with. You may get a letter or postcard soliciting your business, or telling you that you've won a prize or a contest. Often, this is a front for a scam. Instructions tell you to respond to a promoter with certain information. If you give your bank account or credit card number over the phone to a stranger for "qualification," "verification" or "computer purposes," it may be used to debit your account without your permission.

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